The ultimate destination for the ultimate K-pop performances

Absolutely! Feel free to bring your batteries - it wouldn’t make sense otherwise. Come to the show and make your lightstick shine in the best way possible!

You’re allowed to bring a 500ml water bottle per person into the stadium. Feel free to refill it in the restrooms. Additionally, our on-site restaurants will be at your disposal for purchasing all the water you need.

As for food, you’re allowed to bring your own sandwiches, energy bars, or specific foods if you're diabetic or celiac. Please ensure your food isn’t in glass or plastic containers. Rest assured, there will also be cafeterias inside the stadium where you can purchase any additional food you may need.

Your ticket includes a door number, which is the specific entry point you’ll use to access the stadium through this door. You need to check the map in order to locate your access door.

The access to the stadium platform will open at 8:00 in the morning, so we recommend you not to come before because it won’t help you to access before that time.

Every access door will have a queue for access to the stadium.

For those who have bought the parking ticket, it will be available at 14:00 until 1:30 in the morning, for those who have bought merchandise you can collect it from 14:30 to 21:00 in the marked point on the map.

The access for the fans will be open from the 17:00 until the 22:00, if you come after that time look after an open door and the staff on the door will help you to gain access.

If you've purchased a PRM (Person with Reduced Mobility) ticket please head to the acess point indicated on your ticket. If you need assistance getting to your seat, we are more than happy to help.

We understand that many attendees, especially those travelling from outside Madrid, might have backpacks or items that aren't permitted in the stadium. For this reason, we provide free lockers at the stadium where you can safely store these items. The lockers will be available from 2:00 and their location is marked on the map.

They will be open from 14:00 on the day of the concert. If you still haven't got your ticket, please remember that availability is limited as most areas will already be sold out.